No! We only need you to fill out a brief registration and provide admin access to your account to complete the audit. We then provide access to our data analysis software and take care of the rest at no obligation to work with chargeguard until you’re ready to move forward and recover your funds.
Our audit process takes 72 hours to get the information back to you. Once we begin recovery, the client timeline is typically 6-9 months for the full process to be completed.
The terms and conditions in our registration are required before we access your account, which provides the necessary protection for both parties. We have a long history of working with and gaining trust of large and small brands across many of the largest CPG organizations in the US. Admin access to the account is recommended but not required and can complete the audit with contributor access to operational performance, invoices, purchase orders, and payments for both our management and software accounts.
We have gained experience recovering fees across many categories which means we have visibility to the most effective methods to maximize recovery. Our tool can scrub data beyond the 12-months in VC so we have more visibility to available recovery. After all, you can’t recover what you can’t see!
Amazon’s lackadaisical manner of resolving refund claims often ties up seller’s cash flow in unreimbursed losses without any means of recourse. chargeguard solves this problem by continuously monitoring all due refunds so you know what you are owed. A dedicated Dispute Manager then goes to work to recover these reimbursements on your behalf. No muss. No fuss.
You must be an Amazon Pro Seller in order to use the chargeguard platform. We will need you to authorize us with Amazon MWS API credentials to import all of your Amazon storefront data and add our Dispute Manager as a SellerCentral User. Instructions will be provided after account sign-up.
Yes, we use Amazon’s infrastructure (AWS) advanced encryption to store your information.
Yes, there are no long-term contracts. After filing a service cancellation, we will halt the reimbursement service immediately and delete all client data.
3-5 business days after we file a case with Amazon Support.
The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after payment is initiated.
Our reimbursement cases cover, but are not limited, to the following scenarios for 3P FBA sellers: Amazon lost inventory at the warehouse, Amazon damaged inventory at the warehouse, Amazon failed to reimburse a return, Amazon improperly received or miscounted items from inbound shipments, Amazon claims to have placed an item back into your inventory, but it has not been replaced and Amazon issued a refund, but the customer never returned the item.
After your sign-up, we’ll import your Amazon store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we’ll start to report cases to Amazon Support in accordance with our 5-Step recovery process.
No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. A dedicated chargeguard Dispute Manager reviews each potential claim and manually submits quality claims with accurate data.
We charge a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns. For larger accounts, we have tiered pricing discounts. We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.